Sutton (and Raffaeli) wrote an interesting paper in the 1980s: "Untangling the Relationship between Displayed Emotions and Organizational Sales: The Case of Convenience Stores." They hypothesized: "a positive relationship between employees' display of pleasant emotions to customers and sales in retail stores." But their findings were: that sales is an indicator of a store's pace (i.e., time pressure).
In the 2000s, Sutton is known for his Asshole Trilogy: The No Asshole Rule, The Asshole Survival Guide, and Good Boss, Bad Boss.
DISCLAIMER
This is HOW Me Do IT! Grrr... this blog memo is mainly written for OWN PURPOSES. This post is based on "Google Here, There, and Everywhere". Whether this is PLAGIARY or RESEARCH, there has never been a claim that this is an original work, nor is it necessarily the best solution, and not for Scopus consumption :). Please provide feedback, especially if you have alternative explanations. Hopefully, this note will be helpful in the future when you have forgotten how to solve this trivia problem.
DISKLAIMER
INIlah yang KUlakukan! Grrr... memo blog ini terutama ditulis untuk KEPERLUAN SENDIRI. Tulisan ini berbasis "Google Sana, Google Sini, Coba Itu, Coba Ini, Lalu Tanya-tanyi". Entah ini PLAGIAT, entah ini RISET, yang jelas tidak pernah ada klaim bahwa ini merupakan karya asli, serta belum tentu pula merupakan solusi terbaik, serta bukan untuk konsumsi Scopus :). Mohon kiranya memberikan tanggapan, terutama jika memiliki solusi alternatif. Semoga catatan ini akan bermanfaat di masa mendatang, saat sudah lupa cara menyelesaikan masalah trivia ini.
This is the Way!
